Information We May Collect

Depending on how you interact with Kelmarixa™, we may collect or process categories of personal information including:

• Contact information such as your name, email address, telephone number where provided, billing address, and shipping address.
• Order and transaction information including products purchased, order number, order value, shipping details, transaction status, returns, refunds, and cancellations.
• Customer account information if you choose to create or use an account.
• Information you provide when contacting customer support.
• Website and device information such as IP address, browser type, device type, cookie identifiers, referring pages, and interactions with our website.
• Payment-related information required by Shopify and applicable payment providers to authorize and process transactions.
• Marketing and advertising interaction information where relevant technologies are enabled and permitted.

Kelmarixa™ does not store complete credit or debit card numbers on its own servers.

How Information Is Collected

Personal information may be collected:

• Directly from you when you place an order, submit information, subscribe to emails, or communicate with us.
• Automatically through cookies, pixels, scripts, server logs, and similar technologies when you access or use kelmarixa.com.
• From Shopify, payment providers, shipping carriers, fulfillment partners, and other providers involved in processing or delivering your order.
• From advertising, analytics, attribution, measurement, or marketing services where those services are enabled and permitted.

Why We Use Personal Information

We may use personal information to:

• Process, verify, fulfill, and deliver orders.
• Send order confirmations, shipping updates, and tracking information.
• Provide customer support and respond to inquiries.
• Handle cancellations, returns, refunds, payment questions, and disputes.
• Detect, investigate, and prevent fraud, misuse, unauthorized activity, or security incidents.
• Maintain, troubleshoot, analyze, and improve our website and shopping experience.
• Personalize content, advertising, or marketing where permitted by applicable law.
• Measure advertising performance and conversions where applicable.
• Meet legal, regulatory, tax, accounting, and recordkeeping obligations.
• Establish, exercise, or defend legal claims.

Cookies & Similar Technologies

Kelmarixa.com and services supporting our store may use cookies, pixels, scripts, server logs, local storage, and similar technologies for purposes such as:

• Website functionality
• Shopping-cart operation
• Checkout
• Customer preferences
• Security and fraud prevention
• Analytics
• Advertising
• Attribution and measurement

Where required by applicable law, we provide notice and request consent before using non-essential advertising, analytics, or measurement technologies.

Your browser or device may allow you to block, restrict, or delete certain cookies. Where available, you may also use our website privacy controls to manage advertising and tracking preferences.

Disabling cookies required for website operation may affect cart, account, checkout, or other website functionality.

Service Providers & Disclosure

We may provide personal information to service providers when reasonably necessary to operate our business, complete transactions, provide requested services, protect our website, or meet legal obligations.

These providers may include:

• Shopify and other e-commerce technology providers.
• Payment processors, financial institutions, and payment-service providers.
• Shipping carriers, warehouses, and fulfillment partners.
• Customer-service and communications providers.
• Hosting, analytics, security, and fraud-prevention providers.
• Advertising, attribution, measurement, and marketing providers, including AppLovin, where their services are enabled and permitted.
• Professional advisers, auditors, insurers, and other business-service providers.
• Government, regulatory, judicial, or law-enforcement authorities where disclosure is required or permitted by applicable law.

Personal information may also be disclosed in connection with a merger, financing, acquisition, restructuring, sale, or transfer of all or part of our business where permitted by law.

Sale, Sharing & Targeted Advertising

We do not rent personal information to unrelated third parties for their independent use.

We may use advertising, attribution, analytics, and measurement partners to help advertise Kelmarixa™ products, understand advertising performance, measure conversions, prevent fraud, improve campaigns, and provide advertising that may be more relevant to users.

Depending on the technologies enabled on our website and the law that applies to you, disclosures involving advertising cookies, pixels, identifiers, analytics, attribution, or measurement technologies may be considered a “sale,” “sharing,” or processing for targeted advertising, even where money is not exchanged for the information.

Where required by applicable law, eligible users may exercise applicable opt-out rights through available website privacy controls or by contacting us at service@kelmarixa.com .

We may also recognize applicable browser- or device-based privacy choices and opt-out signals where required by law and supported by the technologies we use.

Shopify

Our online store uses Shopify's e-commerce infrastructure. Information required to operate the store, provide checkout, process transactions, support store functionality, and complete purchases may therefore be processed by Shopify and applicable service providers.

Those providers process information according to their own privacy practices, contractual obligations, and applicable law.

Payment Information

Payment information required to complete your purchase may be processed by Shopify, payment processors, card networks, banks, digital-wallet providers, and other payment-service providers.

Kelmarixa™ customer service does not need your complete payment-card number, card security code, PIN, or online banking password.

Please do not send highly sensitive payment credentials to us by email.

Shipping & Fulfillment Information

Information such as your name, delivery address, telephone number where required, order details, and shipment information may be provided to fulfillment providers, warehouses, logistics partners, or carriers where reasonably necessary to prepare, ship, track, and deliver an order.

Data Retention

We retain personal information for as long as reasonably necessary for purposes such as order administration, customer service, accounting, taxation, fraud prevention, dispute resolution, enforcement of agreements, and compliance with applicable legal or regulatory requirements.

Retention periods may vary depending on the type of information, why it is processed, and the legal or business requirements that apply.

Your Privacy Rights

Depending on your place of residence and applicable law, you may have certain rights relating to your personal information, which may include the right to:

• Request access to certain personal information.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Receive a portable copy of certain information.
• Opt out of certain sales, sharing, targeted advertising, or profiling where applicable.
• Withdraw consent where processing is based on consent.
• Appeal certain decisions concerning privacy requests where applicable.
• Exercise applicable privacy rights without unlawful discrimination.

These rights may be subject to legal exceptions and limitations. We may need to verify your identity or request before completing certain privacy requests.

Submitting a Privacy Request

To submit a privacy-related request, email:

service@kelmarixa.com

Please use the subject line Privacy Request and describe your request in enough detail for us to understand and process it.

We may request information reasonably necessary to identify the relevant account, order, or transaction and verify your identity.

Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may request evidence of the agent's authority and may separately verify your identity.

Marketing Communications

If you choose to receive promotional emails, you may unsubscribe using the unsubscribe option contained in those communications.

You may also contact us if you need assistance with a marketing preference.

Transactional communications related to orders, payments, deliveries, returns, refunds, account security, or customer-support matters may still be sent when reasonably necessary.

Information Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

Customers should take reasonable steps to protect account credentials and contact us if they suspect unauthorized account or order activity.

Children's Privacy

Kelmarixa™ sells table lamps and decorative home-lighting products through a general consumer shopping website. Our website is not directed to children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has improperly submitted personal information through our website, please contact us so the matter can be reviewed.

International Processing

Kelmarixa™, Shopify, and other service providers supporting our store may operate internationally.

As a result, personal information may be processed or stored in a country or jurisdiction different from the location where you access kelmarixa.com.

Where required, international processing or transfers will be handled subject to applicable legal requirements and available safeguards.

Third-Party Services & Links

Kelmarixa.com may use or link to websites, platforms, applications, payment providers, shipping services, advertising platforms, or other third-party services.

Information collected directly by those third parties is governed by their own privacy policies, terms, and practices.

We encourage you to review the relevant privacy information before providing personal information directly to a third-party service.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, service providers, legal requirements, or operational needs.

The current version will be posted on this page together with an updated revision date.

Where required or appropriate, we may provide additional notice of material changes.