Payment Methods

The payment methods currently available for your order are displayed during checkout.

Available options may vary depending on your location, currency, device, order details, and the payment services supported at the time your purchase is placed.

Select one of the payment options presented during checkout and follow the on-screen instructions to complete payment.

Payment Authorization & Verification

A transaction may be subject to authorization, identity verification, transaction review, or fraud-prevention checks before an order is accepted or prepared for fulfillment.

Your bank, card issuer, digital wallet provider, or other payment service may request additional verification, decline a transaction, or place a temporary authorization hold on your account.

Such decisions and any related authorization periods are controlled by the applicable financial institution or payment provider.

Checkout & Payment Handling

Checkout on kelmarixa.com is processed through Shopify together with the applicable payment providers available for your transaction.

Kelmarixa™ does not require customers to send complete payment-card credentials to our customer service team by email.

Never email us your complete credit or debit card number, card security code, PIN, or online banking password.

Prices & Final Order Total

Before payment is submitted, checkout will display the applicable product price, shipping charges, taxes where applicable, discounts, and your final order total.

Prices on kelmarixa.com are displayed in U.S. dollars (USD) unless another currency is clearly shown on the storefront or during checkout.

Please review your products, quantities, shipping information, discount information, and total amount carefully before completing your purchase.

Bank & Payment Provider Fees

Your bank, card issuer, or payment service may separately apply foreign-exchange fees, international transaction fees, currency-conversion charges, or other financial-service fees.

These fees are determined by the applicable financial institution or payment provider and are not set or collected by Kelmarixa™.

Discount Codes & Promotions

Valid promotional or discount codes should be entered before checkout is completed.

Please confirm that the expected discount is reflected in your final order total before submitting payment.

Promotions may be subject to expiration dates, product eligibility, minimum purchase requirements, exclusions, usage limits, availability, or other conditions stated with the applicable offer.

Declined or Pending Payments

If a payment is declined, confirm that your billing information is correct and contact your bank or payment provider if needed.

A pending amount shown on your account may represent a temporary authorization rather than a finalized transaction. Your financial institution can provide more information about the status of such authorizations.

Duplicate or Unexpected Charges

If you believe the same order has been charged more than once, contact us with your order number and a clear description of the transaction issue.

You may provide non-sensitive transaction references where helpful, but do not send complete card numbers, security codes, PINs, or banking passwords by email.

Order Confirmation

After an order is successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.

If you do not see the confirmation message, check your spam or junk folder and verify that the email address used at checkout was entered correctly.

You can also contact Kelmarixa™ customer support if you need help locating your order information.

Refunds to the Original Payment Method

When a refund is approved under our applicable Return & Refund Policy, the refund will generally be issued back to the original payment method used for the purchase.

After a refund has been initiated, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Payment Questions

If you have a question about checkout, payment status, an order confirmation, or a charge connected with a Kelmarixa™ purchase, contact us at service@kelmarixa.com .

Please include your order number when available and a clear description of the issue.