How Can We Help?
Have a question about a Kelmarixa™ table lamp, an existing order, shipping, tracking, payment, a return, or a refund? Our customer support team is here to help.
We’re Here When You Need Us
Choose the support option that best matches your question. Including your order number whenever applicable can help us review your request more efficiently.
Email Us
For product information, general questions, order support, returns, refunds, or other customer-service inquiries.
service@kelmarixa.com →Order Support
Already placed an order? Include your order number and checkout email so our team can locate your purchase more quickly.
Get Order Help →Customer Care
Our customer service team is available daily from 8:00 AM to 10:00 PM.
+86 132-4241-3952 →Contact Customer Support
Send us your question using the form below. If your message is about an existing order, please include your order number.
Help With Your Order
The information below can help our customer support team review your request more efficiently.
Questions About an Existing Order
When contacting us about an existing order, please include your order number and the email address used during checkout.
Shipping & Tracking Questions
If you have questions about shipment status, tracking information, delivery progress, or an order that has not arrived as expected, please contact our customer support team.
Include your order number and any relevant tracking information so our team can review the shipment.
Problems With Your Order
If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us as soon as possible.
To help us review the issue efficiently, please include:
- Your order number
- A clear description of the issue
- Relevant photos or videos, where appropriate
- A photo of the shipping label and exterior packaging
Please note that minor variations in color, surface finish, texture, material appearance, or lighting appearance may occur due to production variations, photography, screen settings, and surrounding light conditions.
Before Returning an Item
Please contact our customer support team before sending any merchandise back to us.
Do not automatically send returns to our registered business address. Once your request has been reviewed, our team will provide the appropriate return instructions and return address when applicable.
Response Time
We aim to respond to customer inquiries within 24 hours. Requests involving shipping carriers, payment providers, fulfillment partners, or other third-party service providers may require additional review time.
Business & Contact Information
The information below identifies the company responsible for operating Kelmarixa™ and providing customer support.
Still Need Help?
Questions about a Kelmarixa™ table lamp, an order, delivery, payment, return, or refund? Contact our customer support team and we’ll be happy to assist.
EMAIL CUSTOMER CARE CALL US